Profile Summary

Administrative Assistant with Customer Service Experience Certified QuickBooks and Xero Advisor Profile Summary: Highly skilled administrative assistant with extensive customer service experience and a strong background in various software applications. As a certified QuickBooks and Xero advisor, I possess skills in Microsoft Excel, Accounting, Financial Reporting, Financial Statements, Bank Reconciliation, Accounts Receivable, Accounts Payable, Bookkeeping cleanup/Catch-up, Troubleshooting, and Payroll/Tax. With a proven track record in providing exceptional customer service, I excel in handling inquiries, organizing appointments, and supporting clients with a wide range of administrative tasks. Proficient in MS Office applications, Google Suite, and other productivity tools, I am adept at streamlining workflows and improving efficiency. My creative writing skills add a unique touch to my work, enabling me to communicate effectively and engage with clients. I am a dedicated team player known for adaptability, strong work ethic, and exceptional attention to detail. Key Skills and Expertise: Administrative Support: Proven ability to manage multiple tasks, organize schedules, and provide comprehensive support to internal clients. Customer Service: Extensive experience in the BPO industry, handling customer inquiries, and complaints, and ensuring customer satisfaction. Financial Management: Certified QuickBooks and Xero advisor Communication: Excellent verbal and written communication skills, including business writing, email management, and correspondence handling. Software Proficiency: MS Office applications (Word, Excel, Outlook), Google Suite (Mail, Drive, Sheet, Forms, Slides), Mentimeter, Zoom Administration, Canva, Filmora. Research and Proofreading: Strong research capabilities combined with meticulous proofreading skills for accurate and high-quality deliverables. Creative Writing: Ability to incorporate creative writing techniques into administrative tasks for engaging and effective communication. Professional Experience: Administrative Assistant May 2, 2017 - Present Provide orientation on new procedures to internal clients Answer inquiries via phone calls and email, ensuring prompt and accurate responses Organize and schedule appointments, managing calendars effectively Plan meetings and take detailed minutes, ensuring accurate documentation Write and distribute emails, correspondence memos, letters, and forms Prepare regularly scheduled reports, analyze data, and present findings Develop and maintain a filing system for easy document retrieval Update and maintain office policies and procedures, ensuring compliance Provide training-related assistance to internal and external clients Education and Certifications: Certified QuickBooks Advisor Certified Xero Advisor Certified Voice Artist As an administrative assistant with customer service expertise and a certified QuickBooks and Xero advisor, I am committed to delivering exceptional support to clients and optimizing administrative operations. I thrive in fast-paced environments and am ready to contribute to the success of your team. If you believe I can be of assistance, please feel free to reach out.

Software Expertise

• Canva
• GoogleSheets
• Microsoft Office
• Quickbooks Online
• Slack

Certifications

• Quickbooks Online Proadvisor
• Xero Payroll Certified